Before you book.

Three ways: the online booking form (three steps, two minutes), WhatsApp, or a phone call. Every route lands on the same dispatch desk and gets the same 30-minute confirmation.

Within 30 minutes during working hours (Mon–Sat 07:00–19:00). You get a fixed price and a pickup window. Bookings sent overnight are confirmed first thing in the morning.

Within Nairobi — yes, book by 2 PM and it's delivered today. For the corridor, same-day pickup is possible if a Champ has deck space on today's run; morning bookings have the best chance.

Anything that fits a 2.1 m pickup deck and doesn't need a crane: furniture, boxed stock, appliances, sacks, crates, spare parts. Up to 1,000 kg per deck. Unsure? Send a photo on WhatsApp — we confirm in minutes.

Typically under 9 hours depot-to-depot, same day. Morning departures usually arrive in Nairobi the same evening; door delivery follows same day or next morning.

Every load gets an OC number at pickup, and you receive an SMS or WhatsApp update at every status change — picked up, in transit, arrived, out for delivery, delivered. Self-serve online tracking is coming soon.

No. One load, one driver, one Champ — no hand-offs, no consolidation warehouses mid-route. The vehicle that loads in Mombasa is the vehicle that arrives in Nairobi.

You'll know before you have to ask — an SMS will flag it, and dispatch will call with a new ETA. Corridor delays are rare and almost always weather or road-works.

M-Pesa is the standard — pay on booking confirmation or on delivery, whichever was agreed. Business accounts settle monthly against a consolidated invoice. Card and bank transfer are coming with the app.

No. The price we confirm is the price you pay. The only exception: if the cargo presented is materially different from what was booked (double the weight, extra pieces) — and we'll re-quote before loading, never after.

Yes — optional GIT cover for declared-value cargo, added at booking for a small premium. Every load is manifested and photographed regardless, and we make damage right.

Hazardous goods (fuel, gas, chemicals), livestock, cold-chain perishables, cash and undeclared valuables, and anything over 1,000 kg on a single deck. The full list is on the services page.

Box what fits in boxes and wrap fragile surfaces — we net, strap and tarp everything on the deck. For furniture, blankets or bubble wrap are worth it; our crew will always secure the load properly either way.

If it fits one Champ deck (a typical 1–2 bedroom move), yes — book a dedicated deck. Larger moves can split across two vehicles on the same run; ask dispatch to plan it.

Whoever you name at booking. We take a name, signature and timestamp at handover — the proof of delivery lands in your SMS and shows on the tracking page.